Returns & Exchanges

Our Promise

We want you to love your new vacuum.

Choosing the right vacuum can be difficult, especially when shopping online. If something isn’t right, reach out to us. We’re a local, independent vacuum shop, and we’ll do our best to help you find the right solution.

Our return and exchange policies differ slightly between purchases made online and purchases made locally at our Redmond store.

Online Orders — 30-Day Return Policy

New and unused products purchased online may be returned within 30 days of delivery for a refund.

To receive a full merchandise refund, the product must be:

• New and unused

• In its original packaging

• Complete with all original accessories, tools, manuals, and included items

• In resalable condition

Please contact us before sending a return so we can provide return instructions.

Opened or Used Vacuums

We understand that sometimes you need to see or try a vacuum before knowing whether it’s right for you.

If you have opened or lightly used your vacuum and would like to return or exchange it, please contact us first. Depending on the condition of the vacuum, we may be able to accept the return subject to a restocking fee of up to 20%.

Vacuums showing excessive use, damage, odors, heavy dirt or debris, missing parts, or other conditions that prevent us from reselling the machine may not be eligible for return.

Whenever possible, we would much rather help you exchange into a vacuum that better fits your home than leave you with something you don’t love.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or we shipped the wrong item.

If your original order received free shipping, our actual outbound shipping cost may be deducted from your refund. Free shipping means we covered the cost of shipping your original order to you; it does not mean there was no shipping cost.

We strongly recommend using a trackable and insured shipping service when returning a vacuum.

Online Exchanges

Bought the wrong vacuum? Give us a call.

If another model would be a better fit, we’re happy to help arrange an exchange. You are responsible for shipping the original product back to us. Once the return is received and approved, Redmond Vacuum will cover standard shipping on the replacement vacuum.

Any difference in product price will be charged or credited as applicable.

Local Purchases — 90-Day Open Exchange

When you purchase a new vacuum directly from our Redmond store, we want you to be confident you bought the right machine for your home.

That’s why we offer our 90-Day Open Exchange.

Take your new vacuum home. Use it. Clean your actual carpets and floors.

If you decide within 90 days that it isn’t the right vacuum for you, bring it back and we'll apply 100% of your original vacuum purchase price toward another new vacuum.

If your replacement vacuum costs more, simply pay the difference.

If your replacement vacuum costs less, the difference is not refundable.

The 90-Day Open Exchange is limited to one exchange per original vacuum purchase and is an exchange benefit, not a 90-day refund policy.

The vacuum must be returned reasonably clean, in good working condition, and with its original accessories. Vacuums that have been abused, damaged, excessively soiled, or are substantially incomplete may not qualify.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Don't ship it back before contacting us. Give us a chance to make it right. Depending on the situation, we may troubleshoot the issue with you, send a replacement part, exchange the product, or arrange a return.

Manufacturer warranty coverage may apply to defects that occur after the return period.

Non-Returnable Items

For health, safety, and resale reasons, certain products may not be returnable once opened or used, including:

• Vacuum bags and filters

• Cleaning solutions and chemicals

• Special-order parts

• Installed parts

• Used or installed central vacuum components

• Clearance or final-sale items when marked as such

Have a Question? Call Us.

Not sure whether your purchase qualifies for a return or exchange? Talk to us before shipping anything back.

We’re a real vacuum store with real people answering the phone. We’ll look at your situation and help figure out the best next step.

Redmond Vacuum
Redmond, Washington
(425) 390-8885